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Frequently Asked Questions

I cannot log in to my account.

If you have forgotten or misplaced your password, you can reset your password. You must use the same e-mail used during registration.

My license number doesn’t work.

A license number is redeemed one time. If you have used the license number to access the course then you need to sign in using the e-mail address and password established during registration, then click the "Login" button.

Can someone else use the username and password that I was assigned?

The registered participant is the only individual authorized to obtain certification with the assigned username and password.

My course freezes/page freezes.

There may be several reasons for this. Try the following:

Step 1. Delete temporary internet files, cookies history, cache. If you do not know how to delete files as suggested in Step 1, refer to the following Website:

Step 2. Exit system and Restart computer.

Step 3. Access, and Sign in with e-mail and password.

I cannot print my certificate.

Login using the e-mail address and password established during registration and mouse over your name in the upper-right corner of your screen. Click on “My Courses” and click on “View Certificate” next to the corresponding course.

You may want to save the certificate by going to File, Save as. You will now have a copy of the certificate without having to log in to the website each time.

I still need help.

Click on "Additional Help" for more answers

If you have read through all the questions and still need assistance, e-mail [email protected]

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